Customs Brokers

Your operation growing.
Without growing the team.

FollowNet automates lookups, centralizes processes and eliminates the manual rework that consumes hours from your team — so each analyst handles more processes with fewer errors and more speed.

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Exceptions resolved before they become costs.
Predictable operations, from planning to final delivery.

FollowNet unifies events, documents, alerts and KPIs from import and export operations in one platform — so your team works by exception, not firefighting.

+40%

of import and export processes run through an e.Mix software.

+70,000

hours of work saved monthly.

+78

automation bots dedicated to Foreign Trade.

+33,000

enabled users.

+87%

of files attached to processes are done automatically.

+45 million

documents under the domain of our file control systems.

+60,000

importers and exporters who trust e.Mix.

+20 million

documents managed and validated monthly.

+3 billion

business rules and documents processed automatically per year.

38%

average productivity gain reported by clients after implementation.

+18 years

simplifying foreign trade operations.

What paralyzes the growth of a customs broker

Manual lookups on CCT and Portal Único

Each lookup consumes minutes that multiply across hundreds of processes per week.

Physical folders and emails as the control system

A process lost in a pile or inbox is a missed deadline and a fine generated.

Clients asking for status all the time

Without real-time visibility, your team stops everything to answer the update message on WhatsApp.

Import declaration registered, but nobody told transport

Without automated document triggers, critical steps depend on who remembered to notify.

Managers with no view of what is late

Identifying exceptions requires reviewing process by process — too late to avoid cost.

Growth that requires hiring more people

Without automation, the only way to process more is to increase headcount.

30–40% reduction in operational hours per week after implementation

Paulo Cruz LOX Shipping

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3× more processes managed per analyst — without growing the team

Carolina Póvoa DSV

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R$200 mil saved with the automatic controls of the system

Jonata Sousa de Andrade GEODIS

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FollowNet for Customs Brokers

How FollowNet transforms your operation

Automatic lookups — no analyst on the screen

FollowNet automatically queries the Receita Federal portals — CCT, Siscomex, Portal Único — and delivers DI, DUIMP, LPCO and DUE updated at the configured intervals. Your analysts receive the result — they do not need to open a new tab.

CCTPortal Único (CCT, DUIMP, LPCO, PCCE)Siscomex (LI, DI, CI, Parametrization)DUE / DI / DUIMPMaritime TrackingAir Tracking Mercante Siscarga Customs Transit CMS+ GRU Santos Brasil

Alerts before the deadline becomes a fine

Set deviation alerts for each critical step — import declaration not registered, LPCO expiring, storage about to generate cost. The system warns the person responsible before the problem happens. If they do not act in time, it escalates automatically to the supervisor.

Automatic escalationEmail and on-screen alertConfigurable SLAs

Execution grids and management dashboards

Analysts work in the grids — each column configured for what they need to see that day. Managers follow through dashboards with deadline traffic lights: green, yellow, red. You know in seconds who has slack and who needs backup.

+2,500 configurable columnsDeadline traffic lightsView by analyst

Client portal with real-time information

Your clients access the status of their own processes directly — without needing to call or message you. A grid customized per client, dashboards with KPIs and APIs that send the information straight to their system. Transparency that builds loyalty.

Grid per clientIntegration APINo access to data from other clients

Integration with processing systems and with clients

FollowNet integrates with the system your team already uses to build import and export processes. On the side of your clients, the platform also receives and sends data straight to their systems, eliminating re-keying on both ends.

Integration with processing systemClient data intakeAutomatic sending to the clientAutomated upload

Who uses it, recommends it

Anyone not using FollowNet is still on the Atari. I cannot picture myself working without e.Mix today.

Paulo Cruz Customs Specialist and Modernization Director — LOX Shipping

When you can add productivity, visibility, systemic integration and reduced manual work — all of that adds up. You are part of that process.

Antonio Dantas Managing Director — Crane Worldwide Logistics

Customs clearance at DSV does not run without the e.Mix platform. We have a solid relationship and highly customized support — essential for our business.

Carolina Póvoa Branch Manager, Freight Forwarding — DSV

I use the robot tool so it can work for me. I gain that time and can use my staff to serve the client in a more strategic way.

Edmilson Sala Customs Brokerage Supervisor — GEODIS

Companies that trust e.Mix

Why customs brokers choose e.Mix

Software built for foreign trade

Over 28 years of foreign trade built into the platform. Used by the largest freight forwarders in the world, by customs brokers and importers across every segment — all with verifiable gains.

Implementation that redesigns the flow

Our Lean Six Sigma certified team maps your operation before configuring anything. Implementation in up to 90 days, follow-up at every step — without walking away after go-live.

Support that does not walk away after go-live

Continuous training, periodic recertification and support that answers on Saturday if needed. You are not left alone after deployment.

See other segments:

Freight Forwarders Automotive Airlines Exporters Importers Industries Technology / Electronics Trading Companies

Talk to one of our experts and request a demo

We have specialists to assist you and present all the advantages that our software and services offer for total control of your orders, imports and exports.