Demurrage and fines: control in practice

One of the most significant problems we had was fines. Not having exact control, especially of demurrage, and not quickly knowing when the cargo had arrived and been released by customs. It was a lot of manual work, many lookups and many typing errors, and the arrival and release dates were critical. When e.Mix came in, we started with automated Siscomex lookups and automated reports.”

Translated from Portuguese. The video is in Portuguese.

Fernando Perel Independent Consultant Consultor Independente

We recently had a shipment that would have cost R$203,000 in storage under the public rate table. Linked to the customer's own rate table, they would have paid R$2,300. With this tool we were able to avoid that kind of situation. Being able to avoid a R$200,000 bill makes all the difference.”

Translated from Portuguese. The video is in Portuguese.

Jonata Sousa de Andrade Senior Import Analyst GEODIS

Financially, it's sometimes hard to measure what we no longer had to pay, what we avoided. But e.Mix's platform improved processing time, which reduces operating costs, and also helped avoid very high costs and fines. It's hard to measure, but the impact is direct in those two areas.”

Translated from Portuguese. The video is in Portuguese.

Fernando Perel Independent Consultant Consultor Independente

One example is reassigning a container at the port: if you forget to reassign it and that cargo goes onto a public rate table, storage becomes absurdly expensive. The system has several locks and alerts that I configure: it alerts whoever has to make the request, alerts the second person in the chain who needs to follow up, and also alerts another team on standby in case the first one fails. Without the tool, I'd be taking a big risk.”

Translated from Portuguese. The video is in Portuguese.

Silvio César Licensed Customs Broker Brazinter