e.Mix Help Center

Based on Lean Six Sigma and PDCA: planning, process mapping, configuration, training and continuous improvement. Clients report up to 38% productivity increase.

On average 30 days for first measurable gains and 3 months for the full process.

One or more dedicated Key Users, access to integrated system credentials and team availability for training. No dedicated IT team required.

Ongoing cycle: periodic meetings with the Key User, identification of new processes to automate and KPI analysis to demonstrate gains.

Yes. Customer Success Team and HelpDesk with SLA. Cycle: Plan, Configure, Train, Monitor, Close, Repeat.

System + Methodology (Lean Six Sigma team) + People who solve. Transformed operation in 90 days.

FollowNet: freight agents and customs brokers of any size. FollowNet One: importers/exporters with at least 20-30 processes/month.

Yes. Kick-off: maps real processes, flows, systems, partners and pain points. Configuration is built from this map.

Yes. Process history via spreadsheet, base records and bulk document upload. Scope defined in the diagnosis phase.

1. Kick-off; 2. Configuration; 3. Training and certification; 4. Monitoring; 5. Completion; 6. Continuous Improvement.

No. Progressive and parallel approach: system runs alongside existing processes until the team is confident.

Yes. Platform and support in Portuguese, English and Spanish.

Over 2,000 available fields. Reports, New Report, select fields, save layout.

PO module, order, Link Shipment. After linking, any shipment update is automatically reflected in the PO.

Yes. Automatic extraction from customs portals (Brazil: Siscomex, CEMercante — native. Other markets: available on demand). Automatic email delivery at each event.

Manager, Alerts, Free Time: tables by shipping line, alert lead times and recipient groups.

Yes. Custom workflows, fields, alerts by process type and tailored reports.

Granular control: profiles per partner, visible modules, individual login and full audit log.

Yes. Export declaration, shipment, documentation, foreign exchange and drawback in one platform.

Manager, Alerts, Vessel Arrival: lead time (e.g., 5 days before ETA) and recipient groups.

Yes. Cost approvals, import license approval before shipment and broker instruction review.

Trigger events, email template and client contacts. Automatic delivery without analyst intervention.

Manager, Templates: dynamic fields. Texts in PT, EN and ES by recipient language.

Yes. Maritime import, air import, export, cabotage, express shipments and temporary admission.

Check: email in alert group; alerts enabled for the process type; emails not going to spam. If it persists, open a HelpDesk ticket.

Yes. Lead time, exception rate, demurrage costs, SLA compliance, analyst productivity and volume by mode. Configurable by user profile.

Yes. Configure lead time (e.g., 48h before free time ends), event types and recipient groups.

Free time and demurrage expiry, import license expiry, stalled processes, lead time deviation, vessel arrival, customs inspection channel changes, missing documents and drawback deadlines.

Read-only access, scheduled email report (PDF or XLS) or panel export. No additional cost for read-only users.

Yes. Processes per analyst, time per stage, exceptions resolved, alert response time and SLA compliance.

Yes. Integrates with maritime portals, terminal portals, shipping line websites and customs portals. All centralized.

Yes. Owner notified when a process has no update for X hours/days (configurable).

Lead Time, Exception Rate, Demurrage Cost, Average Customs Clearance Time, Partner SLA Compliance and Analyst Productivity.

Consolidated view sorted by criticality, filters, time-in-exception indicator, direct process access and resolution record.

Yes. SAP, OSGT (Thomson Reuters ONESOURCE Global Trade), TOTVS (Protheus and RM), other ERPs via XML, and Brazilian customs portals (Siscomex, RADAR, Siscarga, CEMercante) natively. For other markets, equivalent integrations available on demand — contact us.

POs, processes and records via Excel in a standardized layout. Key User uploads, system validates before processing.

Yes. Bidirectional: XML files per ERP layout with automatic delivery on configurable trigger events.

Yes. Real-time data exchange, automatic process creation and BI integration. Documentation provided after contract signing.

Siscomex (import/export declarations, channels), Siscarga (terminal storage), CEMercante (maritime data) and RADAR (customs operator license) — native for Brazil. For other markets, equivalent integrations available on demand or may already be implemented — contact us.

Yes. Cross-reference physical inventory with ongoing processes and identify discrepancies.

SAP/OSGT/TOTVS/customs portals: days. XML/spreadsheet: 1-2 weeks. Custom API: depends on complexity.

Yes — natively for Brazil (Siscomex). For other markets, equivalent extraction from local customs systems available on demand or may already be implemented.

SAP/OSGT/TOTVS (automatic when approved), via XML or via spreadsheet.

Scheduled CSV or XLS export and REST API for real-time queries.

3 levels: User, Administrator and Key User.

Open a HelpDesk ticket. e.Mix actively monitors expiry dates. Renewal available remotely.

Yes, essential. Manages the platform, configures alerts and reports, manages users and liaises with the e.Mix team.

40% faster implementation, shorter ticket resolution times, higher adoption and more productive Continuous Improvement cycles.

Yes. At least two (primary and backup) recommended. Multi-location companies typically have one per location.

Administrator: users and basic settings. Key User: all Administrator functions plus workflows, KPI monitoring and Continuous Improvement reviews.

User: 4-8h. Administrator: 8-16h. Key User: 16-24h plus practical follow-up. All formats available remotely.

Yes. e.Mix monitors and contacts the Key User before expiry to schedule renewal.

Yes. Request via HelpDesk: e.Mix instructor, Key User internal training or self-study materials.

Yes. This Help Center, technical articles in HelpDesk, tutorial videos and module manuals.

Go to helpdesk.emix.com.br and click New Ticket. SLA of up to 4 business hours.

Check connection, try incognito mode and check for maintenance notifications. If everything seems normal, open an urgent ticket.

Key User can resolve: forgot password, blocked account (Manager), wrong permissions (profile) or unregistered user (create in Manager).

Key User opens a HelpDesk ticket with number of users, modules and format preference. Response within 2 business days.

Business days. Critical: 2h; High: 4h; Medium: 8h; Low: 1 business day.

Yes. At helpdesk.emix.com.br with automatic email at each update.

100% internal. In-house team specialized in trade and e.Mix software — no call centers.

Yes. Portuguese, English and Spanish. Indicate your language preference in the ticket.

HelpDesk ticket: expected vs. actual behavior, steps to reproduce, screenshot or video, time and frequency.

Open a ticket with CRITICAL priority and use the emergency channel provided during onboarding. SLA: 2 hours.

Predictive alerts before free time expiry, centralized dashboard and responsibility tracking. Clients report 60-90% cost reduction in the first 6 months.

Yes. Freight, storage, demurrage, broker fees and custom costs. Estimated vs. actual comparison per process, invoice or supplier.

Integration with terminal portals. Estimated storage calculated from terminal rate tables with alerts before new billing periods.

Payment projections by Incoterm and payment terms, tax estimates for accounting provisioning and visibility of ongoing costs.

Yes. Cost variance report with filters by supplier, transport mode, HS code and period.

Automatic comparison of invoice value with declared customs value. Discrepancies above the threshold flagged as exceptions.

Yes. Links PO, Invoice, Shipment, Import Declaration and Entry Invoice, with partial clearance control and alerts for overdue POs.

Yes. Centralizes B/L, Invoice, Packing List, customs declarations, import licenses and certificates. Stored on AWS S3.

Yes. Full cycle: registration, expiry monitoring with predictive alerts and status tracking. Brazil-native (ANVISA, MAPA, ANATEL, IBAMA); available on demand for other markets.

Specialized demurrage and detention software: automatic calculation by shipping line, overcharge disputes and approval workflows. For high container volumes.

Yes. Performance and SLA per partner, controlled access and alerts when a partner fails to update.

Responsive web platform — smartphones and tablets, no app installation required.

Visual timeline with planned vs. actual dates, real-time status, stage-level ownership and complete history.

Yes. AWB tracking, industry-specific licenses and part criticality alerts.

Yes. Separate portfolios per end-client, margin control, individual client reports and shared drawback management.

Yes. Process separation by destination unit, consolidated or per-unit reports and unit-controlled access.

AWS South America region. Automatic daily backup, 99.9% uptime SLA and documents on AWS S3 with encryption.

Yes. Fully compliant with LGPD (Lei 13.709/2018 — Brazil data protection law, similar in scope to GDPR). For clients in other jurisdictions, e.Mix aligns with local requirements (GDPR, PDPA, etc.) — contact us.

User, Administrator and Key User profiles; module-level control; full audit log; password complexity requirements.

Yes. HTTPS/TLS 1.2+ in transit and AES-256 at rest on S3.

Full data export, read-only access during transition and certified deletion. Documented per LGPD (Brazil) and equivalent local laws for other markets.

Team: EXIN Information Security, EXIN Privacy, Lean Six Sigma, PMP and Scrum. AWS: ISO 27001, SOC 2, PCI DSS and GDPR.

No. Isolated multi-tenancy: separate partitions, no cross-access possible.

Yes. Complete and immutable: all actions with date, time and user. Exportable for external audits.

Instead of reviewing 200 processes, the system filters the 15 with real risk. Result: the same team manages 3-4x more processes.

Exception panel plus proactive alerts to owners plus stage-level SLA with deviations automatically flagged.

38% productivity increase, 60-90% demurrage cost reduction and 70,000+ manual hours eliminated per month.

Process owner (analyst, manual or automatic rule) and stage owner (for multi-team processes). Alerts go to the owner of the delayed stage.

Spreadsheets are reactive. FollowNet One is proactive: automatic alerts, integration-updated data and complete audit log.

No — complementary. TMS: freight. FollowNet One: full operation (order to customs clearance, KPIs, exception management).

Signs: analysts spend more than 30% of time querying portals and emails; frequent surprises; reports compiled manually.

30 days: first alerts. 60 days: calibrated dashboards. 90 days: full cycle and measurable demurrage reduction.

Manager, Alerts, Exceptions: configure criteria by stage, deadline in hours/days and trigger rules. System auto-classifies each process.

D-7, D-3, D-1 predictive alerts before free time expires, with identified owner and action history. Teams act before costs are incurred.

Track: % exceptions resolved on time, monthly demurrage cost, red-flag processes per analyst and average resolution time. Review monthly with your CSM.

Founded in 1997. Over 28 years exclusively in international trade and logistics.

+200 companies, +60,000 trade professionals, +20 million documents/month and +70,000 manual hours eliminated/month.

Headquarters in Campinas, Sao Paulo, Brazil, with service coverage across Brazil main trade hubs.

Yes. Mercosur and other Latin American countries. Platform in Portuguese, English and Spanish.

emix.com.br/demonstracao or by phone. 30-minute demo customized for your segment.

Freight Agents and Customs Brokers (FollowNet), Importers, Exporters, Manufacturers, Automotive, Trading Companies and Airlines (FollowNet One).

Yes. LOX, Crane Worldwide, DSV, GEODIS and Positivo Tecnologia. At emix.com.br/clients.

28+ years of exclusive specialization, Lean Six Sigma methodology, verifiable video cases and dedicated customer success team post-implementation.

Yes. Average client retention exceeding 18 years. Clients like LOX, DSV and Crane have been with e.Mix for over a decade.

99.9% uptime SLA on AWS South America infrastructure with full redundancy and 24/7 monitoring.

Yes. Clients across Latin America with the platform available in three languages (PT, EN, ES).

FollowNet: freight agents and customs brokers — operational management, documents and SLA. FollowNet One: importers and exporters — Control Tower, exception management, KPIs and ERP integration.

Yes. Single urgency-ordered dashboard, automatic updates and automatic client notifications without analyst intervention.

Specific SLAs by process type and client: stage-level deadlines, automatic exceptions, client-grouped dashboard and performance reports.

Yes. Shipping Instructions, Draft B/L for approval, Letter of Credit tracking and customs document storage.

Yes. Container status, ETA and transshipment centralized without manual queries.

Tables by shipping line, automatic expiry calculation, predictive alerts, consolidated dashboard and demurrage report per client.

Yes. Documents, import licenses, customs declaration, inspection channel, duty payment, customs clearance and delivery. Dates, owner and alerts at each stage.

Yes. Client portal with own login and automatic email notifications. Eliminates calls about cargo location.

Yes. Import, export (export declaration, shipment, documentation, foreign exchange) and cabotage.