e.Mix Help Center

Based on Lean Six Sigma and PDCA: planning, process mapping, configuration, training and continuous improvement. Clients report up to 38% productivity increase.

On average 30 days for first measurable gains and 3 months for the full process.

One or more dedicated Key Users, access to integrated system credentials and team availability for training. No dedicated IT team required.

Ongoing cycle: periodic meetings with the Key User, identification of new processes to automate and KPI analysis to demonstrate gains.

Yes. Customer Success Team and HelpDesk with SLA. Cycle: Plan, Configure, Train, Monitor, Close, Repeat.

System + Methodology (Lean Six Sigma team) + Team that lives your operation. Transformed operation in 90 days.

FollowNet: freight forwarders and customs brokerage firms of any size. FollowNet One: importers/exporters with at least 20-30 processes/month.

Yes. Kick-off: maps real processes, flows, systems, partners and pain points. Configuration is built from this map.

Yes. Process history via spreadsheet, base records and bulk document upload. Scope defined in the diagnosis phase.

1. Kick-off; 2. Configuration; 3. Training and certification; 4. Monitoring; 5. Completion; 6. Continuous Improvement.

No. Progressive and parallel approach: system runs alongside existing processes until the team is confident.

Yes. Platform and support in Portuguese, English and Spanish.

Over 2,000 available fields. Reports, New Report, select fields, save layout.

PO module, order, Link Shipment. After linking, any shipment update is automatically reflected in the PO.

Yes. Automatic extraction from Brazil's customs systems (Siscomex and CE Mercante, Brazil's maritime cargo system). Automatic email delivery at each event.

Manager, Alerts, Free Time: tables by shipping line, alert lead times and recipient groups.

Yes. Custom workflows, fields, alerts by process type and tailored reports.

Granular control: profiles per partner, visible modules, individual login and full audit log.

Yes. Export declaration, shipment, documentation, foreign exchange and drawback in one platform.

Manager, Alerts, Vessel Arrival: lead time (e.g., 5 days before ETA) and recipient groups.

Yes. Cost approvals, import license approval before shipment and broker instruction review.

Trigger events, email template and client contacts. Automatic delivery without analyst intervention.

Manager, Templates: dynamic fields. Texts in PT, EN and ES by recipient language.

Yes. Maritime import, air import, export, cabotage, express shipments and temporary admission.

Check: email in alert group; alerts enabled for the process type; emails not going to spam. If it persists, open a HelpDesk ticket.

Yes. Lead time, exception rate, demurrage costs, SLA compliance, analyst productivity and volume by mode. Configurable by user profile.

Yes. Configure lead time (e.g., 48h before free time ends), event types and recipient groups.

Free time and demurrage expiry, import license expiry, stalled processes, lead time deviation, vessel arrival, customs inspection channel changes, missing documents and drawback deadlines.

Read-only access, scheduled email report (PDF or XLS) or panel export. No additional cost for read-only users.

Yes. Processes per analyst, time per stage, exceptions resolved, alert response time and SLA compliance.

Yes. Integrates with maritime portals, terminal portals, shipping line websites and customs portals. All centralized.

Yes. Owner notified when a process has no update for X hours/days (configurable).

Lead Time, Exception Rate, Demurrage Cost, Average Customs Clearance Time, Partner SLA Compliance and Analyst Productivity.

Consolidated view sorted by criticality, filters, time-in-exception indicator, direct process access and resolution record.

Yes. SAP, OSGT (Thomson Reuters ONESOURCE Global Trade), TOTVS (Protheus and RM), other ERPs via XML, and Brazil's customs portals (Siscomex, RADAR, Siscarga, CE Mercante). For other countries, our team can develop the automated lookups your operation needs as part of the project.

POs, processes and records via Excel in a standardized layout. Key User uploads, system validates before processing.

Yes. Bidirectional: XML files per ERP layout with automatic delivery on configurable trigger events.

Yes. Real-time data exchange, automatic process creation and BI integration. Documentation provided after contract signing.

Siscomex (import/export declarations, channels), Siscarga (terminal storage), CEMercante (maritime data) and RADAR (customs operator license) in Brazil. Data arrives automatically. For other countries, our team can develop the automated lookups your operation needs as part of the project.

Yes. Cross-reference physical inventory with ongoing processes and identify discrepancies.

SAP/OSGT/TOTVS/customs portals: days. XML/spreadsheet: 1-2 weeks. Custom API: depends on complexity.

Yes, from Siscomex, Brazil's foreign trade system: number, status, channel, dates, full XML and import certificate. For other countries, our team can develop the automated lookups your operation needs as part of the project.

SAP/OSGT/TOTVS (automatic when approved), via XML or via spreadsheet.

Scheduled CSV or XLS export and REST API for real-time queries.

3 levels: User, Administrator and Key User.

Open a HelpDesk ticket. e.Mix actively monitors expiry dates. Renewal available remotely.

Yes, essential. Manages the platform, configures alerts and reports, manages users and liaises with the e.Mix team.

40% faster implementation, shorter ticket resolution times, higher adoption and more productive Continuous Improvement cycles.

Yes. At least two (primary and backup) recommended. Multi-location companies typically have one per location.

Administrator: users and basic settings. Key User: all Administrator functions plus workflows, KPI monitoring and Continuous Improvement reviews.

User: 4-8h. Administrator: 8-16h. Key User: 16-24h plus practical follow-up. All formats available remotely.

Yes. e.Mix monitors and contacts the Key User before expiry to schedule renewal.

Yes. Request via HelpDesk: e.Mix instructor, Key User internal training or self-study materials.

Yes. This Help Center, technical articles in HelpDesk, tutorial videos and module manuals.

Go to helpdesk.emix.com.br and click New Ticket. SLA of up to 4 business hours.

Check connection, try incognito mode and check for maintenance notifications. If everything seems normal, open an urgent ticket.

Key User can resolve: forgot password, blocked account (Manager), wrong permissions (profile) or unregistered user (create in Manager).

Key User opens a HelpDesk ticket with number of users, modules and format preference. Response within 2 business days.

Business days. Critical: 2h; High: 4h; Medium: 8h; Low: 1 business day.

Yes. At helpdesk.emix.com.br with automatic email at each update.

100% internal. In-house team specialized in trade and e.Mix software — no call centers.

Yes. Portuguese, English and Spanish. Indicate your language preference in the ticket.

HelpDesk ticket: expected vs. actual behavior, steps to reproduce, screenshot or video, time and frequency.

Open a ticket with CRITICAL priority and use the emergency channel provided during onboarding. SLA: 2 hours.

Predictive alerts before free time expiry, centralized dashboard and responsibility tracking. Clients report 60-90% cost reduction in the first 6 months.

Yes. Freight, storage, demurrage, broker fees and custom costs. Estimated vs. actual comparison per process, invoice or supplier.

Integration with terminal portals. Estimated storage calculated from terminal rate tables with alerts before new billing periods.

Payment projections by Incoterm and payment terms, tax estimates for accounting provisioning and visibility of ongoing costs.

Yes. Cost variance report with filters by supplier, transport mode, HS code and period.

Automatic comparison of invoice value with declared customs value. Discrepancies above the threshold flagged as exceptions.

Cost module: freight, insurance, Brazilian taxes (II, IPI, PIS, COFINS, ICMS), storage, broker fees and customs charges. Estimated cost when the process opens, updated until it closes.

Yes. Filters by NCM (the Mercosur tariff code based on the HS), supplier, transport mode and period. Exportable to XLS for accounting reconciliation.

The system records the rate expected on the PO and the PTAX (the Central Bank of Brazil's official exchange rate) when the DI is registered. FX variance report by process, supplier and period.

Yes. With the ETA and the carrier's free time table, the system projects the risk window and sends preventive alerts before free time runs out.

Yes. Links PO, Invoice, Shipment, Import Declaration and Entry Invoice, with partial clearance control and alerts for overdue POs.

Yes. Centralizes B/L, Invoice, Packing List, customs declarations, import licenses and certificates. Stored on AWS S3.

Yes. Full cycle: registration, expiry monitoring with predictive alerts and status tracking. Integrated with Brazil's regulatory agencies (ANVISA, MAPA, ANATEL, IBAMA). For other countries, our team can develop the automated lookups your operation needs as part of the project.

Specialized demurrage and detention software: automatic calculation by shipping line, overcharge disputes and approval workflows. For high container volumes.

Yes. Performance and SLA per partner, controlled access and alerts when a partner fails to update.

Responsive web platform — smartphones and tablets, no app installation required.

Visual timeline with planned vs. actual dates, real-time status, stage-level ownership and complete history.

Yes. AWB tracking, industry-specific licenses and part criticality alerts.

Yes. Separate portfolios per end-client, margin control, individual client reports and shared drawback management.

Yes. Process separation by destination unit, consolidated or per-unit reports and unit-controlled access.

AWS South America region. Automatic daily backup, 99.9% uptime SLA and documents on AWS S3 with encryption.

Yes. LGPD is Brazil's data protection law (Law 13.709/2018, similar in scope to the GDPR): data minimization, an up-to-date privacy policy and an EXIN Privacy certified team.

User, Administrator and Key User profiles; module-level control; full audit log; password complexity requirements.

Yes. HTTPS/TLS 1.2+ in transit and AES-256 at rest on S3.

Full data export, read-only access during transition and certified deletion in line with the LGPD.

Team: EXIN Information Security, EXIN Privacy, Lean Six Sigma, PMP and Scrum. AWS: ISO 27001, SOC 2, PCI DSS and GDPR.

No. Isolated multi-tenancy: separate partitions, no cross-access possible.

Yes. Complete and immutable: all actions with date, time and user. Exportable for external audits.

Instead of reviewing 200 processes, the system filters the 15 with real risk. Result: the same team manages 3-4x more processes.

Exception panel plus proactive alerts to owners plus stage-level SLA with deviations automatically flagged.

38% productivity increase, 60-90% demurrage cost reduction and 70,000+ manual hours eliminated per month.

Process owner (analyst, manual or automatic rule) and stage owner (for multi-team processes). Alerts go to the owner of the delayed stage.

Spreadsheets are reactive. FollowNet One is proactive: automatic alerts, integration-updated data and complete audit log.

No — complementary. TMS: freight. FollowNet One: full operation (order to customs clearance, KPIs, exception management).

Signs: analysts spend more than 30% of time querying portals and emails; frequent surprises; reports compiled manually.

30 days: first alerts. 60 days: calibrated dashboards. 90 days: full cycle and measurable demurrage reduction.

Manager, Alerts, Exceptions: configure criteria by stage, deadline in hours/days and trigger rules. System auto-classifies each process.

D-7, D-3, D-1 predictive alerts before free time expires, with identified owner and action history. Teams act before costs are incurred.

Track: % exceptions resolved on time, monthly demurrage cost, red-flag processes per analyst and average resolution time. Review monthly with your CSM.

Founded in 1997. Over 28 years exclusively in international trade and logistics.

+200 companies, +60,000 trade professionals, +20 million documents/month and +70,000 manual hours eliminated/month.

Headquarters in Campinas, Sao Paulo, Brazil, with service coverage across Brazil main trade hubs.

Yes. Mercosur and other Latin American countries. Platform in Portuguese, English and Spanish.

emix.com.br/en/demonstration or by phone. 30-minute demo customized for your segment.

Freight Forwarders, Customs Brokerage Firms and Trading Companies (FollowNet); Importers, Exporters, Manufacturers, Automotive and Airlines (FollowNet One).

Yes. LOX, Crane Worldwide, DSV, GEODIS and Positivo Tecnologia. At emix.com.br/en/clients.

28+ years of exclusive specialization, Lean Six Sigma methodology, verifiable video cases and dedicated customer success team post-implementation.

Yes. Some clients have been on the platform for over 18 years. Some client partnerships go back more than a decade.

99.9% uptime SLA on AWS South America infrastructure with full redundancy and 24/7 monitoring.

FollowNet: freight forwarders and customs brokerage firms — operational management, documents and SLA. FollowNet One: importers and exporters — order-to-delivery visibility, exception management, KPIs and ERP integration.

Yes. Single urgency-ordered dashboard, automatic updates and automatic client notifications without analyst intervention.

Specific SLAs by process type and client: stage-level deadlines, automatic exceptions, client-grouped dashboard and performance reports.

Yes. Shipping Instructions, Draft B/L for approval, Letter of Credit tracking and customs document storage.

Yes. Container status, ETA and transshipment centralized without manual queries.

Tables by shipping line, automatic expiry calculation, predictive alerts, consolidated dashboard and demurrage report per client.

Yes. Documents, import licenses, customs declaration, inspection channel, duty payment, customs clearance and delivery. Dates, owner and alerts at each stage.

Yes. Client portal with own login and automatic email notifications. Eliminates calls about cargo location.

Yes. Import, export (export declaration, shipment, documentation, foreign exchange) and cabotage.

The channel is assigned by Siscomex, Brazil's foreign trade system: green (automatic clearance); yellow (document review, 1-3 days); red (physical inspection, 3-10 days); gray (valuation review for suspected undervaluation). FollowNet One notifies you automatically.

1) RADAR; 2) import license (LI), if required; 3) arrival recorded in Siscarga; 4) DI registered in Siscomex; 5) inspection channel; 6) tax payment (DACTA); 7) clearance and import certificate (CI); 8) delivery.

Commercial invoice, packing list, B/L or AWB, certificate of origin, LI (if required) and technical data sheets (INMETRO/ANVISA).

The mandatory registration to operate in Siscomex. Apply through e-CAC at the Receita Federal (Brazil's federal tax and customs authority). Types: Unlimited, Limited or Express. Granted in 1-5 business days.

It is a serious violation: gray channel, a fine of 100% of the tax, possible loss of the goods and restrictions on RADAR. Declare the real value and apply GATT customs valuation correctly.

1) The company obtains the concession act (ADE) and commits to export; 2) linked imports have their taxes suspended; 3) the company exports and proves it; 4) the taxes are permanently waived. Without exports within the deadline, the taxes are charged with penalties.

The process starts earlier, the DI and the DSI (Simplified Import Declaration) are replaced by a single document (DUIMP, Brazil's single import declaration), the Product Catalog is created (each NCM is registered once) and AEO companies get benefits.

The PTAX rate from the day before the DI is registered is the basis for calculating taxes. The difference between the rate expected on the PO and the actual rate at payment can mean a significant gain or loss.

A Receita Federal certification that grants benefits such as a preferential green channel, fewer physical inspections and priority in clearance. It requires strict compliance in security, compliance and customs processes.

Drawback (tax suspension for exports), Temporary Admission (temporary import without paying all taxes), Customs Warehouse (Entreposto Aduaneiro, storage without clearance) and Recof (similar to drawback, for IT and electronics).

The LI is mandatory for NCM codes controlled by regulatory agencies (ANVISA, MAPA, INMETRO, ANATEL) and must be approved before shipment. FollowNet One tracks deadlines and status and integrates automatically with Siscomex.

The Receita Federal system that controls cargo transport within Brazil. FollowNet automates CCT lookups and integrates with licensed customs brokers and freight forwarders.

Brazil's Single Import Declaration (Declaração Única de Importação). It replaces the Import Declaration (DI) and the Simplified Import Declaration (DSI) with a single document. It was created under the NPI (New Import Process).

A Receita Federal customs modernization that moves tariff classification and document review to before shipment. It cuts clearance time and makes operations more predictable.

With the DI, classification and document review happen after the goods arrive. With DUIMP, the Product Catalog is registered in advance and attributes are declared before shipment, which reduces time at the port.

The company's database in PUComex with the NCM code and the technical and regulatory attributes of each product. Registered once and reused in every future import, with no rework on each declaration.

Brazil's Single Window for Foreign Trade (Portal Único de Comércio Exterior): the government platform that brings together the country's customs systems and declarations (DUIMP, LPCO, Product Catalog, CCT and others).

Licenses, permits, certificates and other documents: the category that groups authorizations from regulatory agencies (ANVISA, MAPA, INMETRO, ANATEL). Under the NPI, LPCOs are requested before shipment through PUComex.

Yes. The Goods Attributes Declaration (DAM), which includes the NCM and technical attributes, is filed before shipment. An up-to-date Product Catalog is a prerequisite.

Yes. The system automatically retrieves DUIMP data through PUComex, integrates with CCT, tracks LPCOs and sends deadline alerts at every stage of the new workflow.

Licensed customs brokers need to work with information the importer sends before shipment. The workflow becomes collaborative: FollowNet connects the importer, the forwarder and the customs broker on the same platform, bringing data and documents forward.

With a correct Catalog and attributes declared in advance, clearance can happen faster, because document review starts before the goods reach the port.

DUIMP is the official replacement for the DI for operations under the NPI. Rollout is gradual: different groups of importers migrate according to the Receita Federal schedule.

AEO companies get priority handling of their declarations, fewer inspections and mutual recognition with international partners, benefits the NPI expands for companies that keep their Catalog compliant.

No. DUIMP applies only to imports. Exports still use the DUE (Single Export Declaration), which is also centralized in PUComex.

The complete guide is at DUIMP and New Import Process guide, covering the NPI, the Product Catalog, PUComex and compliance deadlines. Official sources: Receita Federal (gov.br/receitafederal) and PUComex (gov.br/pucomex).