DemurrageNet: The platform that automates all Demurrage, Detention and Longstanding billing
Also used by shipping line commercial teams in direct contracts with key accounts.
Events, tariffs, alerts, invoicing and Profit centralized — so your team acts by exception, not in reactive mode.
DemurrageNet automatically calculates free time, applies tariffs by hierarchy (client > shipping line > route > region), generates Debit Notes in PDF, and shows Profit per file in real time. It replaces spreadsheet control with an operation that scales — you bill more clients with the same team, without losing Profit on contested charges or calculation errors.
O que custa não controlar Demurrage, Detention e Longstanding
Custos de D&D identificados tarde demais
Sem alertas de free time, o time só percebe o impacto quando o custo já precisa ser absorvido, contestado ou repassado ao cliente.
Cálculo manual de tarifários por cliente, rota e região
Cada cliente tem condições negociadas diferentes, cada armador tem seu tarifário e cada rota tem suas regras. Sem automação, o time erra na cobrança — ora a menor (Profit perdido), ora a maior (contestação certa).
Falta de previsibilidade sobre receitas e repasses de D&D
Sem visão antecipada por cliente e rota, faturamento, repasses e margem ficam dependentes de planilhas e controles paralelos.
Relatórios e KPIs de D&D feitos manualmente
Indicadores, histórico por contêiner e performance por cliente exigem planilhas paralelas e esforço repetitivo para cada análise.
Cobranças indevidas passam por falta de histórico auditável
Sem eventos registrados por contêiner, contestar cobranças, validar repasses ou sustentar disputas vira uma busca em e-mails.
Equipe inteira dedicada só a controlar D&D
Sem automação, o único jeito de escalar é contratar mais pessoas. A margem cai junto com o crescimento.
Cada contêiner monitorado. Cada cobrança justificada.
Alertas de free time — antes, não depois
O DemurrageNet calcula automaticamente o free time a partir da data de retirada de cada contêiner, considerando o tarifário do armador e as condições negociadas. O sistema dispara alertas configuráveis com D-7, D-3 e D-1 — seu time age antes que o prazo vença, não depois que a cobrança chega.
Nota de Débito automática — PDF emitido com um clique
O DemurrageNet calcula D&D e Longstanding por contêiner com múltiplas moedas (USD, EUR — convertidas por PTAX ou Siscomex) e gera a Nota de débito automaticamente. Faturamentos parciais, agrupamento por cliente ou rota, desconto e juros de mora calculados automaticamente.
Tarifários personalizados com vinculação automática ao file
Cadastre tarifários de armador e de cliente separadamente, com múltiplos períodos (D+7, D+21, open-ended). Quando um file entra, o sistema vincula automaticamente o tarifário correto por hierarquia — cliente específico tem prioridade sobre armador geral, porto específico tem prioridade sobre região. O cálculo sempre reflete o contrato real, por tipo de contêiner e por moeda.
Histórico de eventos e ocorrências por contêiner
Cada evento registrado — retirada, devolução, extensão de prazo, ocorrência — fica vinculado ao contêiner com data, responsável e justificativa. Quando o armador cobra algo indevido, o histórico é a prova. Auditorias, contestações e análises de causa raiz têm base documental completa, não memória.
Relatórios personalizados, agendados e com cálculo de Profit
Crie modelos de relatório em XLS com qualquer campo disponível no sistema — por cliente, armador, rota, período, status. Agende envio automático para grupos de destinatários (armadores, clientes, time operacional). O DemurrageNet também calcula o Profit por file: diferença entre o valor cobrado do cliente e o valor pago ao armador — visibilidade de margem sem nenhuma planilha extra.
100% via browser — sem instalação, acesso remoto
O DemurrageNet roda inteiramente no navegador, sem instalação local e sem dependência de VPN ou servidor interno. Seu time acessa de qualquer lugar — escritório ou home office — com os mesmos dados e a mesma visibilidade.
Kuehne+Nagel automates D&D billing with DemurrageNet since 2012
For 14 years automating Demurrage, Detention and Longstanding billing with DemurrageNet — one of the world's largest logistics operators runs the complete cycle on the platform.
Com o DemurrageNet, você evita
Frequently asked questions about DemurrageNet
The questions that come up most often in meetings with freight forwarders, customs brokers and trading companies that bill Demurrage, Detention and Longstanding.
Why not just use spreadsheets?
Spreadsheets scale up to a point. Once you have dozens of clients with different negotiated tariffs, multiple shipping lines, multi-currency and monthly Debit Notes, human error becomes the rule, not the exception. Every contested charge is lost Profit.
DemurrageNet automates calculation, generates the Debit Note in PDF and keeps an auditable history of each container — you bill more clients with the same team, without losing margin to typing errors.
Our ERP already has a billing module — why another system?
Generic billing modules don't calculate D&D. They issue the invoice after someone has already calculated it in a spreadsheet. DemurrageNet is the specialist: applies tariffs automatically by hierarchy (client > shipping line > route > region), calculates multi-currency with PTAX/Siscomex, and generates the Debit Note in PDF.
Once generated, the Debit Note is exported to your financial ERP for accounting registration — via API, XML webservice, FTP/SFTP or XLSX. You gain automation where the ERP doesn't cover, without replacing what already works.
How does it work with multiple shipping lines and different tariffs?
Each shipping line has its tariff registered with multiple periods (D+7, D+21, open-ended) and by container type. When a file enters, DemurrageNet automatically applies the correct tariff.
Contract changes are entered once in the registry and reflect in all future files — no need to update spreadsheet by spreadsheet when a shipping line renegotiates.
How does it work with client-specific negotiated tariffs?
Client-specific tariffs override shipping-line tariffs. The hierarchy is configurable: specific client > specific shipping line > specific route > general rule.
Calculation always reflects the actual contract, not the list price. Key accounts with differentiated terms get correct calculation without depending on the analyst's memory.
Does it work with multiple currencies and daily exchange rates?
Yes. USD, EUR and other currencies converted by PTAX or Siscomex rates automatically. The Debit Note is issued with correct calculation on the day of issue.
You don't have to check the exchange rate manually or correct an invoice because the rate changed.
Is the Debit Note a tax document? How does it integrate with our financial ERP?
The DemurrageNet Debit Note is an internal billing document, with detailed calculation, and is not an electronic invoice (NFe).
DemurrageNet generates the PDF and exports the record to your financial ERP for the accounting entry. Integration via API (JWT Token), XML webservice, FTP/SFTP or XLSX spreadsheets — scoped to the scenario, without a months-long project.
What happens when a client contests a charge?
Each container event is recorded with date, responsible person and justification — pickup, return, deadline extension, incident.
When a charge is contested, the auditable history is the proof. Won contests become the rule; lost contests become rare. The Profit that was leaking through contests returns to the monthly result.
How do I measure the Profit I earned on each file?
DemurrageNet automatically calculates Profit per file: the difference between what was charged to the client and what was paid to the shipping line.
Reports by client, by route, by period show where the real margin is and where it's bleeding. You find out which contracts need renegotiation before closing the quarter — not after.
Companies that trust e.Mix
Competitors sell software. e.Mix delivers a transformed operation.
Under one contract you receive the system, a Lean Six Sigma-certified team that enters your operation, progressive integration with suppliers, partners and resellers, and measured continuous improvement — not onboarding and goodbye.
- You buy software access
- Generic onboarding, then self-service
- Your team figures it out alone
- Adapt your operation to the system
- Support responds when you raise a ticket
- You receive system + team + methodology + continuous improvement
- Lean Six Sigma team enters your operation
- We map your real process and design the future
- System adapts to your operation, not the other way around
- Active follow-up with KPIs and measured improvement
Which platform is right for your operation?
Each e.Mix platform was built for a specific operation profile. Choose by what your company does — not by the product name.
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The platform that automates all Demurrage, Detention and Longstanding billing. Automatic calculation by tariff hierarchy, Debit Note in PDF and real-time Profit per file.
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