FollowNet: System for Freight Forwarders and Customs Brokers
Your entire Comex operation on one platform. Exceptions anticipated before they become costs.
Technology + Method + Team that lives your operation.
FollowNet centralizes events, documents, alerts, POs, part numbers and KPIs from import and export operations on a single platform — built specifically for freight forwarders, customs brokers and trading companies. Your team stops firefighting and starts acting by exception, before problems become demurrage, fines or missed deadlines.
Exceptions resolved before they become costs.
Predictable operations, from planning to final delivery.
FollowNet One unifies events, documents, alerts and KPIs from import and export operations in one platform — so your team works by exception, not firefighting.
What stalls freight forwarder and customs broker operations
Manual CCT and Portal Único queries
Each query takes minutes multiplied by hundreds of processes per week — without automation, analysts live inside portals.
Exceptions identified after the cost
Without automatic alerts, problems only surface after free time has expired, LPCO has lapsed, or fines have been generated.
Growth that requires more headcount
Processing more clients without automation means hiring more analysts. Margin falls along with growth.
Clients constantly asking for status
Without a real-time portal, every update requires the analyst to stop everything to respond to messages.
Documents lost in folders and email
A BL, LI or DI that disappears in an inbox can cost dearly in time and credibility.
Managers with no visibility of what is delayed
Identifying exceptions requires reviewing process by process — too late to avoid demurrage or fines.
What FollowNet solves in your operation
Automation that reduces rework
With FollowNet, you have a platform that automates all logistical processes of your imports and exports with queries to Mantra and Siscomex, issuing reports and much more. It's everything you need to ensure agility and reduce repetitive tasks in your business!
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Organization that ensures productivity
Organize tasks and follow the team's workflow directly in FollowNet, with much more precision, centralizing process information on a single platform and eliminating the problem with data silos.
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Visibility in multiple formats
FollowNet enables safe monitoring of processes from control towers, obtaining reliable data that can be presented in the form of automatic reports, KPIs, Dashboards and grids so that all users, from any department, can follow up and update information in real time.
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Security in obtaining and storing data
Because it is easily integrated with the Brazilian Federal Revenue systems, FollowNet guarantees total security of the data obtained. In addition, it complies with the General Data Protection Law (LGPD), which guarantees maximum protection for stored information.
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Practicality from the beginning to the end of the processes
FollowNet's practicality accompanies you from the moment you start the integration with your SAP, OSGT (Thomson Reuters ONESOURCE Global Trade) or legacy systems until the time your import reaches its final destination, always alerting the team in case of deviations, considering its Artificial Intelligence (AI) for predicting occurrences and problems.
Schedule a demoFreedom to customize
Relax with full control of import orders
Maximum traceability of orders
With FollowNet, you have a platform that automates the logistical processes of your imports and exports with queries to Mantra and Siscomex, issuing reports and much more. It's everything you need to assure agility and reduce repetitive tasks in your business!
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Attention to Purchase Order (PO)
Even with several items in the same PO, our software monitors all deliveries, offering a variety of advantages to importers and suppliers. Among these, you have: balance control by part number, traceability of the link with the shipment, identification of transshipments, among other functionalities.
Schedule a demoSay goodbye to waste
With FollowNet, you reduce a large part of the printing related to the import and export processes.
FollowNet allows you time to develop better planning and avoid delays that could lead to fines and loss of credibility with your internal and external customers.
FollowNet guarantees faster queries on your import and export processes, which reflects in other actions in your work routine.
With FollowNet's automations and artificial intelligence, you make better use of your team in tasks that require more strategic thinking and less manual work.
Those who use FollowNet, recommend it
Directors, managers, supervisors, specialists and analysts from Brazil's leading freight forwarders and customs brokers share the gains of operating with FollowNet.
I have fewer people producing more. The information comes to me.
Everything in one tool. Manual input opens up countless possibilities for error.
Spreadsheet controls in the past left many controls flawed.
Anyone who isn't using FollowNet is still on the Atari. I can't see myself working without e.Mix today.
It brings us a process security that's very important.
Recently we saved more than R$200,000 with the system's automatic controls.
Have unique differentials as a FollowNet customer
technology
Offered by Artificial Intelligence (AI) and robots that perform constant queries to the integrated platforms and guarantee information in real time.
Before implementing FollowNet, e.Mix customers have access to an overview of the scenario in which they operate and receive all the important information for their business.
e.Mix
Count on the experience of a company that has been offering the best solutions in software and services for foreign trade for over 28 years.
Frequently asked questions about FollowNet
The questions that come up most often in meetings with freight forwarders, customs brokers and trading companies.
Why not just use spreadsheets and the customs broker's system?
Spreadsheets don't scale once you pass a few dozen active clients. And customs broker systems only see what passes through them — they don't see the freight agent, the carrier, the terminal.
FollowNet centralizes everything in one operation, with automatic rules that become alerts before free time runs out, LPCO expires or fines are generated.
Can our IT team build this internally?
You can try. But maintaining +78 bots in production for CCT, Mercante, Siscarga, Trânsito Aduaneiro, tracking from leading shipping lines and air capture — all with frequent layout and business rule changes — requires a dedicated team, with on-call rotation for failures.
e.Mix has been doing this for 28 years. Your IT can focus on the competitive differentiator of your service, not on maintaining customs portal bots.
How does FollowNet help increase margin without hiring more people?
Automation of queries (CCT, Mercante, Siscomex, Trânsito Aduaneiro), centralized workflow and client portal reduce average time per process.
Forwarders who use FollowNet process more clients with the same team — margin grows with volume, not with headcount. The reverse of the traditional operation.
How does the client portal work — can my importers see everything?
Yes, with fine-grained control. Each importer accesses only their processes, with permissions by user, module, day, IP and time.
They stop asking for status on WhatsApp — they see it in real time. And you gain visibility of which clients query most (a signal of operational issues or engaged clients).
Does it work for Freight Forwarder, Customs Broker AND Trading operations?
Yes. Modules are configured per profile — agency, customs clearance and trading have their own GRIDs, dashboards and KPIs.
Companies operating all 3 businesses manage everything on the same platform, without mixing sensitive data between areas — each user only sees what matters for their role.
Do we integrate with our broker's system and the shipping lines?
Yes. FollowNet integrates with OSGT (Thomson Reuters ONESOURCE Global Trade), customs broker systems, and captures tracking from leading global shipping lines and airlines.
For on-demand integrations we use API (JWT Token), XML webservice, FTP/SFTP or XLSX spreadsheets. Integration is scoped to the scenario, without a months-long project.
What if my team doesn't want to use yet another system?
This is the most common objection in companies that have operated with Excel for a long time. Implementation includes three-tier certification (User, Administrator, Key User) with active material and follow-up.
We don't change the way your team works — we automate what's manual. First alerts within 30 days; in 60 days dashboards are calibrated; in 90 days the team itself configures new rules without depending on e.Mix.
How do you guarantee real results and not just another idle system?
Every implementation starts with a free mapping of your current scenario (AS IS) and design of the future scenario (TO BE), led by consultants certified in Lean Six Sigma (Yellow, Green and Black Belt), PDCA and PMP. You approve the design before any configuration.
After that, we follow the operation until it stabilizes: first alerts within 30 days, calibrated dashboards within 60, full cycle within 90. Savings are measured and reported monthly by the Customer Success team.
Why FollowNet One over other options?
FollowNet One vs. Excel
8 objective criteria for those still using spreadsheets to manage Comex processes.
See comparison vs. Dev InternoFollowNet One vs. Desenvolvimento Interno
Build vs. buy: 28 years of Comex built in. How long would it take to build this internally?
See comparison vs. TMS GenéricoFollowNet One vs. TMS Genérico
TMS controls freight. FollowNet One controls the entire operation — from purchase order to customs clearance.
See comparisonCompanies that trust e.Mix
Competitors sell software. e.Mix delivers a transformed operation.
Under one contract you receive the system, a Lean Six Sigma-certified team that enters your operation, progressive integration with suppliers, partners and resellers, and measured continuous improvement — not onboarding and goodbye.
- You buy software access
- Generic onboarding, then self-service
- Your team figures it out alone
- Adapt your operation to the system
- Support responds when you raise a ticket
- You receive system + team + methodology + continuous improvement
- Lean Six Sigma team enters your operation
- We map your real process and design the future
- System adapts to your operation, not the other way around
- Active follow-up with KPIs and measured improvement
Which platform is right for your operation?
Each e.Mix platform was built for a specific operation profile. Choose by what your company does — not by the product name.
FollowNet One
Foreign Trade Control Tower with exception management. Events, documents, alerts, POs, part numbers and KPIs from import and export operations centralized — so your team acts before problems become costs.
Discover FollowNet OneFollowNet
Operations system for freight forwarders, customs brokers and trading companies. Centralizes events, documents, POs, part numbers and KPIs — your team processes more clients with the same headcount, without losing control.
DemurrageNet
The platform that automates all Demurrage, Detention and Longstanding billing. Automatic calculation by tariff hierarchy, Debit Note in PDF and real-time Profit per file.
Discover DemurrageNetTalk to one of our experts and request a demo
We have specialists to assist you and present all the advantages that our software and services offer for total control of your orders, imports and exports.