Success Story of CRANE: Productivity, Visibility, and End-to-End Integration with e.Mix’s FollowNet

Crane Worldwide Logistics has significantly enhanced its operational efficiency and customer service quality through the use of e.Mix’s FollowNet platform.

In practice, Crane has been able to absorb demand peaks without increasing headcount at the same rate, thanks to process standardization, SLA alerts, and unified pipeline visibility. This translates into substantial productivity gains and reduced operating costs by eliminating the rework typically associated with dispersed spreadsheet and email-based controls.

e.Mix FollowNet has become a central component of Crane’s operations and governance: the platform provides end-to-end control — from pre-shipment to final delivery — with real-time dashboards and reports, exception management, and audit trails. In addition, Crane’s customers can directly access status updates and documents, increasing transparency and trust at every stage.

With integrations to key partners and portals (including trade compliance workflows), FollowNet shortens decision-making time, improves SLA adherence, and strengthens operational compliance — a strategic pillar in industries such as oil & gas, pharmaceuticals, automotive, and industrial.

The result: a more agile, predictable, and data-driven operation, delivering more service per person, an improved customer experience, and a continuous cycle of improvement and innovation developed in partnership with e.Mix.

That was the greatest achievement: productivity, visibility, and integration.

Antonio Dantas, Managing Director na Crane Worldwide Logistics Assistir depoimento

Crane Worldwide Logistics, certified as an Authorized Economic Operator (AEO-Security) in Brazil, operates under rigorous security and compliance standards. e.Mix’s FollowNet platform has been decisive in supporting these requirements, providing a centralized, traceable, and reliable system for Crane’s end-to-end operational management.

In day-to-day operations, customs clearance and trade compliance workflows rely on standardized processes, SLA alerts, and auditable records within FollowNet—reducing rework and accelerating decision-making without compromising compliance. The unified data environment facilitates Crane’s performance under special regimes, such as Repetro, and provides real-time visibility into critical operational milestones.

Crane stands out for its consultative and personalized service approach. FollowNet enhances this value proposition by integrating with key stakeholders and government portals—ensuring operational fluidity, traceability, and end-to-end security aligned with the company’s global security policies (AEO/C-TPAT).

Additionally, since Crane’s projects often require new developments and customizations per client or industry, e.Mix acts as a continuous improvement partner—rapidly evolving rules, dashboards, and integrations, which strengthens operational governance and SLA compliance.

In conclusion, the adoption of e.Mix FollowNet has enabled Crane to enhance efficiency, visibility, and security, consolidating a more agile, standardized, and data-driven operation. This success story reinforces e.Mix’s commitment to delivering software + methodology + continuous improvement for international trade.

Learn more about Crane and its services at craneww.com.