Managers explain how they see the whole operation and answer on the spot.
Read the full guide →The biggest gain and challenge was bringing more productivity to the team. The more manual inputs, the greater the chance of error. The big gain was delivering faster and with more quality, plus visibility: the customer checks the shipment without needing to call you or send an email. One specific customer uses the FollowNet database and the dashboard reports we manage in the grid.”
Translated from Portuguese. The video is in Portuguese.
When a shipment or vessel was delayed, we needed to know who had cargo on that vessel and had to ask everyone, each person going to their own spreadsheet. With the system, we centralized everything. Today people update on time and receive information via EDI and API.”
Translated from Portuguese. The video is in Portuguese.
Vice presidents, directors and the planning team need real-time information to plan the factory and product delivery, and they ask me about shipment status a lot. In real time, when the question comes, I open the system, enter the order and give the status: whether it's at sea, whether it has arrived, whether it's being cleared, whether it got the green channel. That made things much easier, because in the meetings I pass this information on to everyone in planning and purchasing.”
Translated from Portuguese. The video is in Portuguese.
With a dashboard and a grid customized for each customer, I keep the information in plain view and show transparency. The KPIs are presented directly in FollowNet and, including via API, the information is sent instantly to the customer's system, without them having to re-enter it.”
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We serve a lot of oil and gas companies. We work with the PO concept: when the buyer generates the purchase order, you already have visibility of that order, and there's a whole chain to manage that information.”
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I really like the dashboards. Having the notifications and the visibility are two important things for me: visual management on a single platform, where you take one look and configure it for what you need. For me, the dashboards are the main thing.”
Translated from Portuguese. The video is in Portuguese.
Information is almost unanimous among customers. When I get the information to them early and the customer doesn't need to come looking for me, I'm already ahead. With DUIMP coming in, the parties in the trade are being reduced, and I end up being more of a manager than the customs broker himself. When I reach the customer and get the information to them early, I'm already halfway there.”
Translated from Portuguese. The video is in Portuguese.
Sometimes people think it's just a matter of taking cargo from point A to point B. If point B is Brazil, it's not that simple, because without an integrated system it's a very bureaucratic process. If I don't have a partner, a platform that automates the integrations with the consenting agencies and with the Federal Revenue itself, I can't carry out customs clearance today.”
Translated from Portuguese. The video is in Portuguese.
All our process control, from the moment the cargo arrives in Brazil, for an import, until delivery to the end customer, is done through the FollowNet platform. And it gives us on-time dashboards and reports.”
Translated from Portuguese. The video is in Portuguese.
For each customer integration we implement, I prepare, see what the customer wants and how they want to see the tool, show how it works and bring ideas for what we can improve and offer. In the grid, we let the customer see everything. It's about making the tool fit the customer 100%.”
Translated from Portuguese. The video is in Portuguese.
We have customers who automatically receive CE Mercante and Siscarga data, so we know when the goods are actually arriving in Brazil. That lets us move the shipment check forward by ten days: the cargo arrives ready for registration, with everything prepared.”
Translated from Portuguese. The video is in Portuguese.
I have a web tool connected with all the players: the whole chain is in there, so communication is much more agile, fast and preventive. I combined speed, technique and quality. I put my team and the stakeholders inside the tool, and the key thing: the system analyzes for me and flags where the possible problem is.”
Translated from Portuguese. The video is in Portuguese.
The goal of every foreign trade service provider is to show the customer that they can follow the process from the moment the order is placed until the cargo is delivered to the end customer. By creating new modules and new flows, e.Mix has helped this process enormously.”
Translated from Portuguese. The video is in Portuguese.
The ongoing challenge is how to provide the information: how to make it good quality and bring productivity to the customer. That's why Crane invests heavily in technology. The biggest challenge was the systems side, cross-checking the information from the origin of the process.”
Translated from Portuguese. The video is in Portuguese.
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