Customers explain how the system flags what matters and frees the team to decide.
Read the full guide →The first automation is that the information comes to me; that's the basic premise. The second, just as important, is the alerts: the alert is what gives me the most productivity, because it points me to where I need to focus the effort. These two together give me 80% of my productivity.”
Translated from Portuguese. The video is in Portuguese.
We get a report that considers the time saved, the saving time of the day's activities. Before, you had a number of people doing tasks in a given time; today you may have the same team, with different tasks, because a good part of the activities was absorbed by the system.”
Translated from Portuguese. The video is in Portuguese.
I usually say that the grids are for execution and the dashboards are for management: in the grids the team carries out the tasks, and in the dashboards we follow the indicators.”
Translated from Portuguese. The video is in Portuguese.
It's like an electronic Kanban, with traffic lights and heat maps. The manager keeps close track of what is on time and what is late. Based on the traffic lights, I assign a team in the green to help another in the yellow, balancing the daily workload.”
Translated from Portuguese. The video is in Portuguese.
The growth came from the demand for FollowNet. Now, with the new import process, not everyone is 100% prepared. The point is how to make the team more productive and give it time to manage the process as a whole, with a broader view, instead of just putting out fires on the most urgent shipment.”
Translated from Portuguese. The video is in Portuguese.
Today we set up several grids where the customer follows along in real time. I put registration expiration dates into FollowNet and it warns me. In the past, all of this was in Excel and control was very unreliable, because an employee can forget. The tool we use today warns us in several ways.”
Translated from Portuguese. The video is in Portuguese.
Information is much faster and available to everyone. Today, if we have a problem, we can identify and solve it the moment it happens.”
Translated from Portuguese. The video is in Portuguese.
My work became much faster, because I have all the information I need in the system. I just press a button and I have all the information on orders and shipments. e.Mix came to bring speed to our work.”
Translated from Portuguese. The video is in Portuguese.
It optimizes people's time: you take on more customers with fewer people. Sometimes you serve two or three customers with half a dozen people, and you can bring that down to three, using the others in special roles, like customer service, a visit, going to the factory to better understand the process. The relationship with the customer changes, and that's very valuable.”
Translated from Portuguese. The video is in Portuguese.
e.Mix's systems were a big help: they gave us more time for other operational routines by freeing us from looking up import and export shipments. Some customers always ask for an information routine that e.Mix now delivers automatically, with no need for human intervention.”
Translated from Portuguese. The video is in Portuguese.
With e.Mix's products, especially FollowNet, we cut our time by about 50%, with more speed. Work that used to take two people can now be done comfortably by one, and there's still room left for activities that require human intervention.”
Translated from Portuguese. The video is in Portuguese.
What I find fantastic is working by deviation. In the past we had to revisit the process several times to find possible failures; today the system has the steps well configured and lets me put my action exactly where the deviation is. That reduces my margin of error, and in customs clearance the margin of error turns into expenses, fines and penalties.”
Translated from Portuguese. The video is in Portuguese.
I often tell my team: we can't be good at solving problems, we need to be good at avoiding them, because if I avoid the problem, I avoid the penalty. That way I have very high productivity and a low margin of error. Productivity is the word of the moment, but I also need to bring my risk margin down to almost zero.”
Translated from Portuguese. The video is in Portuguese.
When I met e.Mix, that spreadsheet moved over: I was able to put all my needs into the system. With escalation, I set who should fill in each piece of information and when, and the system started feeding the spreadsheet for me. Instead of me chasing the information, the information started coming to me, and I no longer had to lay down the rule: the system itself alerted the employee.”
Translated from Portuguese. The video is in Portuguese.
Escalation is very good, because I can prioritize what really has a problem, not the day-to-day avalanche. Whatever slips leaves the person executing it, goes to the supervisor, and when it reaches me it's because there really was nothing else to do. The number of emails was limited to those bigger problems, so I already go in with the solution. Before, it was always firefighting; today I no longer have those fires.”
Translated from Portuguese. The video is in Portuguese.
Every company is looking for productivity, but I also need to lower my risk margin. My risk margin has to be almost zero. For that, the operation needs artificial intelligence and a highly robotized dynamic.”
Translated from Portuguese. The video is in Portuguese.
See in a 30-minute demo how FollowNet One helps your operation anticipate exceptions and reduce Comex costs.
Request a demo
