How customers secure deadlines and communication without manual chasing.
Read the full guide →Grids are simply the SOPs aligned with the delivery expectations for customers. What changed was when we were able to see what the customer needed and make the grid work. When we finished the first grid for a large account, we felt the difference within three months. It's a joint effort.”
Translated from Portuguese. The video is in Portuguese.
e.Mix's support is very attentive and responds as much as possible, regardless of the day. I've needed it on a Saturday and on a Sunday, and the team made every effort to help, whether by WhatsApp or email. Often the request hardly generates any cost and still brings an operational gain.”
Translated from Portuguese. The video is in Portuguese.
Talking to e.Mix is very easy for me; it's like talking to someone on my own team. Whatever the position, the doors are always open and communication is very candid, even on the most delicate matters, like contract renewals. I find it very comfortable to talk to e.Mix.”
Translated from Portuguese. The video is in Portuguese.
We always get a lot of transparency from e.Mix. Every time I request a development, I receive a proposal that details how much time they'll need and why. It's a very transparent relationship, always with prompt service.”
Translated from Portuguese. The video is in Portuguese.
Customers are satisfied because they have a range of controls through FollowNet that competitors may not have, and that's a differentiator that even helps us win customers. I'm in weekly contact with the e.Mix team; we open a ticket and get a fast response. When a new employee joins, the training is given by e.Mix's own professionals.”
Translated from Portuguese. The video is in Portuguese.
e.Mix's service is another strong point. Honestly, I can't remember a problem with them that wasn't solved. We had a very strong, close communication channel. A good tool is useless if, when you need your partner's support, there's no one to talk to or it takes too long. They're very good at that.”
Translated from Portuguese. The video is in Portuguese.
I trust e.Mix 100%. When we have some kind of problem, whether with a computer or even a mistake on our side, we get in touch and they bring the solution and explain what happened. Trust is 100%: whenever we need to, we can get in touch, and the team responds quickly.”
Translated from Portuguese. The video is in Portuguese.
I used their system for about 15 years, maybe more. I started out with them from the beginning and followed the development; I believe I helped with ideas and adaptations. Support was always immediate, they were always very attentive, there was always a fast response, and together with them you end up developing interesting things.”
Translated from Portuguese. The video is in Portuguese.
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