Automation and technology in foreign trade: the gains in customers' words

When we decided to implement FollowNet, the start took some work, but the productivity gain was very significant. Not only because of the time we spent on that kind of lookup, but because of the quality of the information. And with a very large volume, the chance of entering wrong information increases.”

Translated from Portuguese. The video is in Portuguese.

Marco Nascimento Systems Manager (Agility, at the time) Agility

It's a very self-explanatory and intuitive system; it doesn't need detailed training. FollowNet fetches information from the Federal Revenue portals and has automatic notification rules. It's a really nice gain.”

Translated from Portuguese. The video is in Portuguese.

Paulo Cruz Customs Clearance Specialist LOX Shipping

For the customer, the foundation is information: when I get it to them early and they don't need to come looking for me, I'm already ahead. The second point is customization. I integrate FollowNet with the customer's platform and, besides passing on the information, I put the data inside their ERP. That puts me on another level.”

Translated from Portuguese. The video is in Portuguese.

Eloi Filho Customs Clearance Director LOX Shipping

With the tool you have confidence: if the information is wrong, it's because it's wrong at the source, not because of you. The main thing is that the time you used to spend on a manual activity is now used to process shipments, serve new customers or take on new activities. It's the productivity you gain, on top of the reliability of the information.”

Translated from Portuguese. The video is in Portuguese.

Marco Nascimento Systems Manager (Agility, at the time) Agility

We're still on a learning curve; there's a lot to improve. We joke that it's a Ferrari: you have to know how to use it and drive the Ferrari with all its features. There's still a lot to develop, and that was the biggest gain: productivity, visibility and integration. It's the way forward; there's no alternative.”

Translated from Portuguese. The video is in Portuguese.

Antonio Dantas Managing Director Crane Worldwide Logistics

We had an outsourced system without many integrations. e.Mix's system brought integration and intelligence, because customs work involves legislation and a lot of product information. It helped a lot in passing information to customers and in the process itself. The productivity gain is considerable: it helps avoid errors, takes the manual work out of the process and strengthens service to the end customer. Security, quality and speed.”

Translated from Portuguese. The video is in Portuguese.

Alex Cunha Director Atlanta Imports

A foreign trade service provider sells information: without it, you can't do the job. e.Mix developed many virtual bots, and since we depend on information from airlines and the Federal Revenue, that information was extracted without people's help. The moment it appeared in the Federal Revenue system, the bot sent the information to the customer, almost online. Customers were happy: the information arrived earlier than they imagined. It was a huge success story for us.”

Translated from Portuguese. The video is in Portuguese.

Alex Cunha Director Atlanta Imports

I looked at other systems, compared them and got offers from other systems, but they were all ready-made, with no possibility of changes. That made the difference.”

Translated from Portuguese. The video is in Portuguese.

Marcius Nascimento Independent Consultant