What customers say about implementation, support and continuous improvement.
Read the full guide →Take a good look at FollowNet: at first its size can be intimidating, but once you understand the system improvements it brings to the team, you'll really like it. It's complete and complex, but easy to work with. I'd tell people: trust it, it'll work.”
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Beyond the process and the follow-up system, all this additional experience is your differentiator. You're not there just to sell the system and say goodbye: you provide support and bring new features. For me, that's what sets e.Mix apart.”
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e.Mix genuinely wants the customer to always be satisfied. I see it as a great partnership, since FollowNet today is a work partner for the operations team.”
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This tool has evolved a lot as a concept. Before, it was used almost like a logbook, where shipments passed through and were cataloged. Here we use it to its core, with all the preventive features it brings. The methodology e.Mix implements is something I haven't found anywhere else in the market.”
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This relationship started back at Agility, when I was looking for innovation. Since then, e.Mix has been with me at Agility, DSV, GEODIS and now here at LOX. Everywhere I went, I found you, right from the start.”
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I can't see myself working without e.Mix today. People who worked with us and went to other companies always say the same thing: I really miss e.Mix. It's because of the methodology, the tools, the ease of use, the lookups and the automations. When we talk about e.Mix, we're talking about follow-up excellence.”
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Benchmarking and looking at the market, I came to you; it was a dream. It's been seven months, going on eight, and we're happy, because you have a profile of bringing more and more added value.”
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The main pillar behind the e.Mix logo, the Crane logo and any great company is people. That's one of your differentiators: starting the process on site, with the team coming from São Paulo to Rio and Campinas. And the people on the team come from our own industry, which brings visibility.”
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Our relationship with e.Mix is ongoing; we have four projects underway. Companies can't think they install the platform and that's it forever; it depends on what the customer needs. It's a relationship that keeps changing, because we're always in need of development and in continuous improvement.”
Translated from Portuguese. The video is in Portuguese.
Today we already have other projects in development with e.Mix. We started with follow-up and now we also have PO management. The company can add more to the product it has already sold; it doesn't get locked in, unlike other systems that are closed.”
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During implementation we saw the analyst's willingness to meet every demand of the project, especially with users used to Excel, which accepts anything. It's hard to tell users that something works up to a point and then doesn't. And in the monthly meetings I see the care taken to show us the tickets, how they're being handled and what's on stand-by.”
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When you have a partner that keeps developing, you don't feel like switching. If your partner has stopped developing, that's when you start looking at the market. Information is what we sell most today. We are freight forwarders, but communication is what we sell most today.”
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Since I returned to DSV, we already had this relationship with e.Mix, and it's a relationship that keeps changing over the years, because new customers come in with new demands and other customers leave.”
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e.Mix genuinely wants the customer to always be satisfied. I see it as a great partnership, since FollowNet today is a work partner for the operations team.”
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The people who work in your department come from our own industry, and that brings a visibility we sometimes don't see. The exchange becomes richer: I give you my demand and you bring the solution, or vice versa. There are bridges you can bring, or that we bring and you haven't developed yet, and we join forces to reach the next level.”
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That's one of your big differentiators: after you sell the product, we keep discussing how it can improve. You point out to me: Antonio, this could be better, you're not getting this out of the system. The team has improved a lot, but we can never be satisfied; we always have to pursue excellence, and customers benefit from that.”
Translated from Portuguese. The video is in Portuguese.
I got to know e.Mix in my very first year as an intern. At the time, it was a surprise to see such a well-developed software, with dashboards and automatic performance reports that we received. It was quite disruptive, and we're talking about 2005, 2006. That was my first contact with e.Mix, and it was very rewarding for me.”
Translated from Portuguese. The video is in Portuguese.
From day zero, the implementation kick-off, it was excellent and very clear. We had training not only with IT but also with the operations team. There was a lot of proactivity in gathering data, implementing and checking which custom reports and screens were needed to make the operation more agile. It was highly tailored to the way the company worked, and I don't remember any stress or problem after implementation.”
Translated from Portuguese. The video is in Portuguese.
It's rare to have such a close relationship between vendor and customer, and e.Mix lives the values you put on your own website. In practice you see that they're not phrases written to look good; you notice it day to day, and I noticed it even after my cycle at that company ended. The biggest customers have complex processes, with different tariff classifications, and the platform mitigates any risk of human error. They're all success stories: every customer processed through the platform is a success story.”
Translated from Portuguese. The video is in Portuguese.
One of e.Mix's great advantages is its openness in the relationship with the customer: it's not a system locked to whoever created it. There's a lot of openness in conversation, in adapting and even in creating new tools. My interaction was always very intense, suggesting alternatives, and the best part is that they were taken on, studied, checked and sometimes implemented. That care with the communication flow between customer and e.Mix made all the difference, instead of arriving with a finished system, the take-it-or-leave-it kind.”
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I mainly work on configurations to prepare the system and put automatic clearance in place inside companies. I work alongside e.Mix's professionals to tell them what I need, and I count on the training and all the support they give me at all times, so that every day I improve my product, which is making the importer's and exporter's process easier and automated.”
Translated from Portuguese. The video is in Portuguese.
It's a very powerful system: it takes the place of my manager; I'd hardly need a manager, because the e.Mix system plays that role. But that requires a relationship of trust, because e.Mix gets access to relevant company information, the activity, the customers. I've trusted e.Mix for many years and I wouldn't give it up: it saves us a lot of time.”
Translated from Portuguese. The video is in Portuguese.
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