Clearance, follow-up and the customer portal, in the words of FollowNet users.
Read the full guide →Today FollowNet is our operating system for customs clearance. For international freight forwarding we have CargoWise, but for the customs clearance operation we use FollowNet 100%.”
Translated from Portuguese. The video is in Portuguese.
We used to handle follow-up in Excel spreadsheets, reporting whether the shipment had sailed or arrived, and that took a lot of time. When e.Mix came along, things improved a lot: customers are provided with real-time information and have access to our tool, FollowNet.”
Translated from Portuguese. The video is in Portuguese.
Doing the process manually is no longer an option. FollowNet is a sales tool, because I need to get ahead in a bid: in a tender I need to show what sets me apart. Every time I take part in a bid I bring e.Mix along with me; it's my enabler, the icing on the cake.”
Translated from Portuguese. The video is in Portuguese.
Today the Campinas branch handles more than 5,000 files a month. We're the third-largest customs clearance branch in the country, with 44 people in customs clearance in Campinas alone. It's a very challenging routine.”
Translated from Portuguese. The video is in Portuguese.
I use the tool's bot to work for me in permitted situations, such as a customs lookup on the Federal Revenue website. That way I save time and use my staff to serve customers in other ways, where more effective reasoning is needed than the day-to-day manual part.”
Translated from Portuguese. The video is in Portuguese.
On the sales side, we show customers what we can offer in terms of systems. When we're closing with a customer, FollowNet comes in as a demonstration of our day-to-day work, and I've noticed customers like it. Customers feel comfortable; it's a tool they can count on.”
Translated from Portuguese. The video is in Portuguese.
In the past, to register an import or export, I had to log into Mantra, Mercante, Siscomex, several systems. When I started working with e.Mix, especially with the bot, I set everything up inside the system. The bot fetches all the information and I no longer need to do one-off lookups: it brings me the information and fills in the part that belongs to the system. I finish with a check to register the shipments.”
Translated from Portuguese. The video is in Portuguese.
With automation, success is in every shipment. What I used to do manually, like telling the customer the goods had been cleared or had arrived, and sending information to the Federal Revenue, FollowNet now does automatically within the system settings. That's why I say every shipment is a success story.”
Translated from Portuguese. The video is in Portuguese.
See in a 30-minute demo how FollowNet One helps your operation anticipate exceptions and reduce Comex costs.
Request a demo
