The information comes to you: alerts and management by exception so you can act before the problem becomes a cost.
Read the full guide →When I met e.Mix, that spreadsheet moved over: I was able to put all my needs into the system. With escalation, I set who should fill in each piece of information and when, and the system started feeding the spreadsheet for me. Instead of me chasing the information, the information started coming to me, and I no longer had to lay down the rule: the system itself alerted the employee.”
Translated from Portuguese. The video is in Portuguese.
The first automation is that the information comes to me; that's the basic premise. The second, just as important, is the alerts: the alert is what gives me the most productivity, because it points me to where I need to focus the effort. These two together give me 80% of my productivity.”
Translated from Portuguese. The video is in Portuguese.
Information is much faster and available to everyone. Today, if we have a problem, we can identify and solve it the moment it happens.”
Translated from Portuguese. The video is in Portuguese.
What I find fantastic is working by deviation. In the past we had to revisit the process several times to find possible failures; today the system has the steps well configured and lets me put my action exactly where the deviation is. That reduces my margin of error, and in customs clearance the margin of error turns into expenses, fines and penalties.”
Translated from Portuguese. The video is in Portuguese.
I often tell my team: we can't be good at solving problems, we need to be good at avoiding them, because if I avoid the problem, I avoid the penalty. That way I have very high productivity and a low margin of error. Productivity is the word of the moment, but I also need to bring my risk margin down to almost zero.”
Translated from Portuguese. The video is in Portuguese.
Escalation is very good, because I can prioritize what really has a problem, not the day-to-day avalanche. Whatever slips leaves the person executing it, goes to the supervisor, and when it reaches me it's because there really was nothing else to do. The number of emails was limited to those bigger problems, so I already go in with the solution. Before, it was always firefighting; today I no longer have those fires.”
Translated from Portuguese. The video is in Portuguese.
Today we set up several grids where the customer follows along in real time. I put registration expiration dates into FollowNet and it warns me. In the past, all of this was in Excel and control was very unreliable, because an employee can forget. The tool we use today warns us in several ways.”
Translated from Portuguese. The video is in Portuguese.
We have customers who automatically receive CE Mercante and Siscarga data, so we know when the goods are actually arriving in Brazil. That lets us move the shipment check forward by ten days: the cargo arrives ready for registration, with everything prepared.”
Translated from Portuguese. The video is in Portuguese.
See in a 30-minute demo how FollowNet One helps your operation anticipate exceptions and reduce Comex costs.
Request a demo
