Grow without growing the team: what customers say

Before having a platform like e.Mix, we would have had to do everything manually, in Excel spreadsheets. FollowNet integrates with the main government agencies, with Siscomex and with the consenting agencies that issue import licenses. If I have 44 people, I might need twice or three times as many for the number of customers I have today, precisely because of the time saved through automation.”

Translated from Portuguese. The video is in Portuguese.

Carolina Póvoa Branch Manager, Freight Forwarding DSV

I can no longer work the old way, with staff doing manual lookups. Today the information comes to me; I don't go to the screen. We did a study in the past and arrived at a 70% reduction, a very aggressive figure. Without the tool, I'd have to increase my headcount by at least 50% to justify the operation.”

Translated from Portuguese. The video is in Portuguese.

Eloi Filho Customs Clearance Director LOX Shipping

Before, the shipment notes were kept in a physical folder: sometimes in pencil, someone would erase them, the folder would get lost and we didn't know what stage the shipment was at. With FollowNet we gained 30 to 40% of our weekly working hours, which gave me time to manage the process and make sure the agreed SLAs were being met.”

Translated from Portuguese. The video is in Portuguese.

Paulo Cruz Customs Clearance Specialist LOX Shipping

We get a report that considers the time saved, the saving time of the day's activities. Before, you had a number of people doing tasks in a given time; today you may have the same team, with different tasks, because a good part of the activities was absorbed by the system.”

Translated from Portuguese. The video is in Portuguese.

Daniel Cunskis Gateway Manager DSV

It optimizes people's time: you take on more customers with fewer people. Sometimes you serve two or three customers with half a dozen people, and you can bring that down to three, using the others in special roles, like customer service, a visit, going to the factory to better understand the process. The relationship with the customer changes, and that's very valuable.”

Translated from Portuguese. The video is in Portuguese.

Alex Cunha Director Atlanta Imports

I worked with customers where I managed more than a thousand, two thousand shipments. If we had done it manually, the traditional way, going into each system to look up information, typing it into a spreadsheet and sending it to the customer, I would have spent much more on labor and probably wouldn't have met the customer's timing needs, because getting the information early is worth a lot to whoever manages the process.”

Translated from Portuguese. The video is in Portuguese.

Marcius Nascimento Independent Consultant

With e.Mix's products, especially FollowNet, we cut our time by about 50%, with more speed. Work that used to take two people can now be done comfortably by one, and there's still room left for activities that require human intervention.”

Translated from Portuguese. The video is in Portuguese.

Raphael Espindola Director Lume Comércio Exterior

Here in Paraná, I worked at a local office that had no tracking system of its own and served two large automakers. The number of shipments was huge and the team was large, about 40 people, and even so it was tight. Implementing FollowNet and the whole cargo tracking module made all the difference, for the customer and for the team: productivity was multiplied and the customer's visibility was incomparably better than what they had before.”

Translated from Portuguese. The video is in Portuguese.

Marcius Nascimento Independent Consultant

It's a very powerful system: it takes the place of my manager; I'd hardly need a manager, because the e.Mix system plays that role. But that requires a relationship of trust, because e.Mix gets access to relevant company information, the activity, the customers. I've trusted e.Mix for many years and I wouldn't give it up: it saves us a lot of time.”

Translated from Portuguese. The video is in Portuguese.

Silvio César Licensed Customs Broker Brazinter

In the second phase, with the track-and-trace integration, we were able to completely eliminate manual work from the operation: everything via EDI, with every shipment automatically updated with its status. Today it's impossible not to have automated systems in a critical operation like transportation. No company is competitive without automation to reduce costs and offer fast, high-quality service. The only alternative is to put a lot of people on it, and all of them without making mistakes.”

Translated from Portuguese. The video is in Portuguese.

Fernando Perel Independent Consultant Consultor Independente