Grids and dashboards tailored to each customer, with information sent before they ask.
Read the full guide →For each customer integration we implement, I prepare, see what the customer wants and how they want to see the tool, show how it works and bring ideas for what we can improve and offer. In the grid, we let the customer see everything. It's about making the tool fit the customer 100%.”
Translated from Portuguese. The video is in Portuguese.
With a dashboard and a grid customized for each customer, I keep the information in plain view and show transparency. The KPIs are presented directly in FollowNet and, including via API, the information is sent instantly to the customer's system, without them having to re-enter it.”
Translated from Portuguese. The video is in Portuguese.
Today we set up several grids where the customer follows along in real time. I put registration expiration dates into FollowNet and it warns me. In the past, all of this was in Excel and control was very unreliable, because an employee can forget. The tool we use today warns us in several ways.”
Translated from Portuguese. The video is in Portuguese.
Information is almost unanimous among customers. When I get the information to them early and the customer doesn't need to come looking for me, I'm already ahead. With DUIMP coming in, the parties in the trade are being reduced, and I end up being more of a manager than the customs broker himself. When I reach the customer and get the information to them early, I'm already halfway there.”
Translated from Portuguese. The video is in Portuguese.
For the customer, the foundation is information: when I get it to them early and they don't need to come looking for me, I'm already ahead. The second point is customization. I integrate FollowNet with the customer's platform and, besides passing on the information, I put the data inside their ERP. That puts me on another level.”
Translated from Portuguese. The video is in Portuguese.
With automation, success is in every shipment. What I used to do manually, like telling the customer the goods had been cleared or had arrived, and sending information to the Federal Revenue, FollowNet now does automatically within the system settings. That's why I say every shipment is a success story.”
Translated from Portuguese. The video is in Portuguese.
A foreign trade service provider sells information: without it, you can't do the job. e.Mix developed many virtual bots, and since we depend on information from airlines and the Federal Revenue, that information was extracted without people's help. The moment it appeared in the Federal Revenue system, the bot sent the information to the customer, almost online. Customers were happy: the information arrived earlier than they imagined. It was a huge success story for us.”
Translated from Portuguese. The video is in Portuguese.
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