Freight forwarders and customs brokerage firms explain how real-time information became an edge in bids and in service.
Read the full guide →Doing the process manually is no longer an option. FollowNet is a sales tool, because I need to get ahead in a bid: in a tender I need to show what sets me apart. Every time I take part in a bid I bring e.Mix along with me; it's my enabler, the icing on the cake.”
Translated from Portuguese. The video is in Portuguese.
On the sales side, we show customers what we can offer in terms of systems. When we're closing with a customer, FollowNet comes in as a demonstration of our day-to-day work, and I've noticed customers like it. Customers feel comfortable; it's a tool they can count on.”
Translated from Portuguese. The video is in Portuguese.
Even back then we saw the importance of a more automated process, because what set one service provider apart from another wasn't the price of freight or customs clearance, but the information flow. Through it, you could make early decisions to prevent problems and act before they happened. With e.Mix, the flow became faster, starting with the lookups.”
Translated from Portuguese. The video is in Portuguese.
With the tool you have confidence: if the information is wrong, it's because it's wrong at the source, not because of you. The main thing is that the time you used to spend on a manual activity is now used to process shipments, serve new customers or take on new activities. It's the productivity you gain, on top of the reliability of the information.”
Translated from Portuguese. The video is in Portuguese.
This gave us much higher-quality information and, as a result, better customer service. You become more reliable, because the moment you have a person doing this, people make mistakes; there's no way to avoid it. And if the volume is very large, the chance of entering wrong information into the system increases.”
Translated from Portuguese. The video is in Portuguese.
With a dashboard and a grid customized for each customer, I keep the information in plain view and show transparency. The KPIs are presented directly in FollowNet and, including via API, the information is sent instantly to the customer's system, without them having to re-enter it.”
Translated from Portuguese. The video is in Portuguese.
Information is almost unanimous among customers. When I get the information to them early and the customer doesn't need to come looking for me, I'm already ahead. With DUIMP coming in, the parties in the trade are being reduced, and I end up being more of a manager than the customs broker himself. When I reach the customer and get the information to them early, I'm already halfway there.”
Translated from Portuguese. The video is in Portuguese.
With automation, success is in every shipment. What I used to do manually, like telling the customer the goods had been cleared or had arrived, and sending information to the Federal Revenue, FollowNet now does automatically within the system settings. That's why I say every shipment is a success story.”
Translated from Portuguese. The video is in Portuguese.
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